Free UK Delivery (Mainland)

We will deliver free anywhere within mainland England, Wales and Scotland, generally on a next working day basis for box quantities only if ordered before 2.30pm.  Delivery time slots cannot be given and the courier will require a signature on delivery as proof of receipt.  Please do not ask for items to be left unattended or for the courier to call in advance as that is not possible.  Delivery is usually within normal working hours, please ensure you are available to receive your order.  A re-delivery charge will apply to all undelivered items due to no-one being there, incorrect address details or your business is closed.  Packs are normally sent via Royal Mail and usually take 5-7 working days to arrive.

Delivery (outside Mainland UK)

For the Scottish Highlands & Outlying Islands, Northern Ireland,  Europe & United States

We cannot give you a shipping price or lead time automatically - you will need to call the office to place your order on: +44(0)1246 293018

Please complete your order but we will not process your order until shipping is agreed. We will notify you of the cost and you can confirm if you wish to proceed with your order

Returns & Refunds Policy

Refunds are given if goods are returned within 7 days and the goods are not as were described or are faulty, providing the following conditions are met:

  • Goods are sent back in their original packaging and the packaging is undamaged.
  • All parts are complete and undamaged with the product.
  • The product is faulty or significantly different to that described in our listings.

The return costs via courier will only be refunded if there is a genuine fault with the product, otherwise return delivery costs will not be refunded.

Returns should be sent back only by agreed methods. Please call our office 01246 293018.

There may be a restocking fee. You will be notified of this at the time of organising the return.

If you received free delivery with your original order, this cost will also be deducted from any amount to be refunded.

Return Address
Enki Towels
Unit 3 - Old Brick Works Lane, Sheffield Rd, Chesterfield
Derbyshire, S41 7JD, United Kingdom